Refund Policy

Please carefully read the information below regarding refunds for virtual and disposable (one-time) numbers.

Virtual number refund.

We do not provide refunds in the following circumstances:

• The customer voluntarily disconnects the service before the end of the paid period and is not related to the service problem.

• The customer has disconnected/deleted the paid service and has unused funds in the balance;
• We require documentation confirming the identity of the End User in order to activate the number; the Customer confirms agreement to these requirements when placing an order but refuses to provide all documentation required to activate the number;
• The customer uses our service for purposes that violate local laws; the service is used for fraud; we have received complaints from local number providers or legal agencies; we know that the customer will use our service for fraud; we have evidence that the customer uses or will use our service for fraud;
• The customer ignores the "limits" of the SMS number; in this case, no cancellation or free replacement service is provided;
• When the Company provides the Customer with a number marked "for registration" and the number can be used and receive SMS from most services but cannot receive SMS from a specific service; in this case, the Company's obligations for the services provided are deemed fulfilled and no refund or replacement will be provided.
• No refund will be given if the Caller ID service (rented number identification) cannot be provided due to technical reasons;
• The customer changes his mind about the order;
• The customer accidentally topped up the account balance;
• Other situations related to customers not understanding how our services work;

*Some services have their own restrictions that may prevent text messages from being sent to certain numbers or numbers from certain carriers.

We guarantee a full refund to your personal account balance in the following situations:

• The leased number does not work continuously for more than 24 hours; the company will compensate for the inactivity time of the number; the number is considered unusable from the date the customer reports the problem;
• The number is disconnected and/or blocked by the local operator for reasons unrelated to the customer's activity;
• Due to reasons beyond the Company's control, we are unable to provide toll numbers.

We guarantee to return the customer's personal account balance in the following cases:

• Although it is possible to order virtual numbers on the Website, we are unable to fulfill orders by providing the ordered virtual numbers;
• The purchased virtual number cannot be used/stopped working due to fault of the local provider and we are unable to provide a replacement number for the same country/city.

*Please note that not all payment methods are refundable. If payment was made using these methods, we will provide an alternative refund option.

Refunds to customers or personal account balances may not be processed for more than one month.

Balance refunds will be processed within 1-5 business days.

Direct refunds to customers are only possible after a personal request. All refund requests are accepted via email: [email protected] And it will be reviewed by a specialized department within 2 working days from the date of acceptance.

In your refund request, you must specify the following information:

• Service name;
• Amount and reason for refund;
• Bank requirements or other payment method details.

*Without this information, refund requests will not be reviewed.

Disposable numbers will be refunded to the account balance.

We will not provide a refund for your personal account balance in the following circumstances:

• The SMS texts are shown in the Disposable (One-time) Number Order Form. In this case, the Company is deemed to have fulfilled its obligation to provide the Disposable (One-time) Number Service. Any other issues related to the maintenance of the account to which the number is registered are not our responsibility.

We will refund your personal account balance in the following circumstances:

• No SMS received, Incoming SMS table is empty; If SMS is not received, such refund will be automatically provided within 15-20 minutes.

*Please note that the one-time (one-time) service is completely automated. It is important to follow the instructions when ordering your number to prevent any possible issues.