Multi-channel DID numbers
A DID is a direct-dial number a local carrier assigns to you, with incoming calls routed to whatever system you name. Multi-channel means that one number carries several calls at the same time — everyone who dials at once gets through, and nobody hears a busy tone.
What a DID actually is
DID stands for Direct Inward Dialing: a real number from the local range, assigned to you by a carrier. It is not wired to a physical line — it delivers incoming calls wherever you point it: a SIP handset, a softswitch, a contact-centre platform, a mobile. To the person calling it is an ordinary local number. To you it is a line whose destination you can change whenever you like.
What multi-channel adds
The difference is the number of simultaneous calls. A single-channel number handles one call at a time, and the second caller hears a busy tone. A multi-channel number has several paths at once, so everyone gets through. Support lines, numbers printed in advertising and contact centres are all chosen on this basis, because a busy tone is exactly one lost customer.
Which of the two the catalogue sells
The numbers rented by the month in the catalogue are code-receiving lines, priced from a feed that syncs daily, and you can order them yourself. A multi-channel DID is a different product: the price depends on the country and the channel count, and availability differs from country to country, so it is not listed at a single price. If you need one, message support with the country and roughly how many channels, and you will get current availability and a quote.
Documents and activation
Lines with full calling, and toll-free numbers, usually require identity or company registration documents from the carrier; activation takes 1–2 business days, rarely up to 5. Code-receiving lines mostly need no documents at all.
How to order
Message support
Reach support on Telegram and say which country you need the number in.
State the use and the channels
How many calls at once, whether you need outbound, and what the calls land on — those three set the quote.
Confirm availability and price
Support comes back with what is available now and what it costs, and says what to submit where documents are required.
Frequently asked questions
How does a multi-channel number differ from an ordinary one?
Only in simultaneous calls. A single-channel number takes one call at a time and the second caller hears a busy tone; a multi-channel number has several paths and takes them together.
Can a multi-channel DID receive SMS codes?
Not necessarily. The catalogue numbers are built for receiving codes; a multi-channel DID is a voice product, and whether it takes SMS depends on the country and the line. If your purpose is registering an account, a code-receiving number from the catalogue fits better.
Which countries are available?
It depends on current stock, differs by country and changes. Ask support whether the country you need can be opened right now.
Are documents required?
Lines with full calling and toll-free numbers usually need identity or company registration documents; activation normally takes 1–2 business days and rarely up to 5.
How is it priced?
By country and channel count, so there is no single price list. The monthly prices in the catalogue are for code-receiving lines and do not apply to a multi-channel DID.