Refunds and replacements

Two products, two sets of rules. Everything down to "Disposable numbers" is about the numbers rented by the month; the last section is about the one-time ones, where the rules are shorter and mostly automatic.

Numbers rented by the month

When there is no refund

• You ended the rental before the paid period ran out, of your own accord, with nothing failing on our side.
• You deleted a paid service while unused funds were still sitting on your balance.
• The line requires identity documents, you accepted that at checkout, and then declined to provide them.
• The number was used against local law, for fraud, or a carrier or an authority complained about it.
• The limitations printed on the line were ignored. They are on the country page before you pay; a line used outside them is not replaced free of charge.
• A registration number receives SMS from most services but not from one particular service. The line works, and our obligation ends there.
• You changed your mind after ordering, or topped up the balance by accident.
• A platform's own rules stopped the message from reaching that number or that operator. We do not control those rules.
• You registered an account successfully and the platform later blocked, restricted or deleted it. What we sell is a working line that receives messages — not a guarantee about an account on somebody else's platform.

When we refund in full

To your account balance, in these cases:

• The rented number was out of service for more than 24 hours through our fault. The clock starts when you contact support, so tell us as soon as you notice.
• The local operator disconnected or blocked the number for reasons unrelated to how you used it.
• We could not supply a number you had already paid for.

How long it takes

• Refunds to your account balance: 1–5 working days.
• Back to the card or wallet you paid from: only on request, and billing handles it within 2 working days of receiving one.

Replacing a number

Where a refund applies, a replacement line of the same country is usually the faster answer, and support can do that instead if you prefer. A replacement is not offered for the cases in the first list.

Disposable numbers

The one-time service is fully automated, which cuts both ways: nobody has to approve a refund, and nobody can override the rule either. Follow the ordering instructions exactly.

• No refund once the SMS text appears in the order table. The message arrived, so the service was delivered. Anything that happens afterwards to the account registered with that number is outside what we can answer for.
• Automatic refund to your balance if no SMS arrived and the incoming table stayed empty. This runs by itself, normally within 15–20 minutes; you do not need to write to anybody.

If you expect to need the same number again later — a second verification, a new device, a recovery — a one-time number is the wrong purchase. It goes back to the pool after the code, and the monthly rental exists for exactly that case.

Sending a request

Refund requests go to [email protected]. Say which service, how much, why, and your payment details — all four, because a request missing one of them is not processed and you would be waiting on a reply that asks for it.

Refunds to your account balance under the automatic rules above need no email at all; they happen on their own.